As of November 2nd, 2017, 71 Kansas Public Safety Answering Points (PSAPs) utilizing the statewide call handling system now have the ability to receive 911 text messages. Text-to-911 service will be available for those individuals who cannot safely make a voice call to 911 in an emergency. This will be a valuable service to the deaf and hard of hearing community.

Some situations when Text-to-911 is appropriate:

• Hearing-impaired or individuals with a speech disability
• A caller who is unable to speak due to a medical or other condition
• Emergency situations that would put the caller in danger if making a voice call
• Examples include abduction, domestic violence or active shooter situation

When texting to 911, follow these guidelines:

• Provide your exact address or location- Location accuracy is not as reliable through text messaging
• Explain the type of emergency or help that is being requested
• Be prepared to answer any questions that the 911 telecommunicator texts back
• Use plain language; do not use abbreviations, symbols, emoticons, or photos
• Messages should be brief and concise

Source: Kansas 911 Coordinating Council